We accept credit card and debit card payment.
All prices for special packages are with great discount. If you have received any further discount from any kind of reference or event, please enter your discount code during check out and our system will auto-calculate the discount for you instantly.
For All Purchases
Customers shall inspect the goods upon collection. Should there be any dissatisfaction of the condition, it must be made known to us immediately or within 5 days from date of collection. Complaints received after the stipulated date will not be entertained.
All items purchased from us are non-exchangeable and non-refundable. If the purchased item is found as defective, we will replace it with a good piece for the similar item. Exchange to other product is allowed only when the similar item is not available in stock.
All products on sale/promotion are sold at As-Is condition, customer shall inspect the product and check the condition by own self and items sold are considered accepted by customer and strictly no exchange and refund will be entertained.
For every batch of products, there might be slight colour differences and it should not be giving the rights to the customer to change the order, request for any price deduction or cancel the entire order.
For All Exchanges
The product(s) will be inspected upon receipt. All returns must be in good condition and all original packaging (including receipt/invoice) must be in place for full exchange to be issued.
For home delivery order, we will pay one return delivery costs if the product is defective, or the return is a result of our error (e.g. sent wrong item). If the item is returned for any other reason you are responsible for the return delivery costs. No exchange will be accepted after 5 days.
Please note that delivery fees are non-refundable. Please allow 2 weeks for processing and return delivery. No exchange/refund will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by customer.
For special order, bulk purchase or pre-order items, upon date of confirmation and payment, the order cannot be changed or cancelled by the customer unless otherwise agreed.
How to request for exchange?
Please write us a brief email explaining what the problem is with your purchase (wrong size, wrong colour, damaged) and how you would like us to handle the transaction. In your correspondence with us, be sure to include:
- Invoice Number,
- Contact name,
- Contact number,
- How/Where to pick up the return goods (Send back to Kekhoon /pick up at your address)?
- How/Where you would like the refund or exchange delivered (Self collect/send back to you)?
- Reason for exchange
Send us the email to request for the exchange at firstname.lastname@example.org. We will contact you shortly for the arrangement to pick up the return goods.
Please note that if you did not turn up for the exchange or return appointment at the agreed location, the delivery cost for the return/exchange is considered used off and we will not pay for another trip to the agreed location. If exchange or return is still required, you can choose to pay the delivery cost again.
IMPORTANT: Please provide contact number for us to contact you on the day of delivery. All delivery schedules will be arranged and confirmed via phone /email prior to the delivery date.
1) Home Delivery
We are offering complimentary local shipping on online orders of S$150 and above that are shipped to a location within Singapore.
How It Works
- Select the SGD as currency of transaction.
- The system will auto calculate the delivery cost depending on the total purchase amount.
- Free delivery shall apply if the total purchase is S$150 and above.
For online order that is not more than S$150, a flat rate of S$15 is applied for delivery to all locations (except for restricted areas and CBD areas) within Singapore. Please contact our staff at email@example.com if you need more detailed information about your order delivery.
All orders are usually processed and delivered within 1-3 business days. Our friendly staff will contact you to confirm the arrangement for the delivery date/time once the order is confirmed.
Urgent delivery is only available upon request and additional charge may be incurred; kindly contact our staff at firstname.lastname@example.org after you have placed the order online.
Our delivery schedule are as follows:
For Guo Da Li package, we will deliver to customer one day before the Guo Da Li day.
We will uses all reasonable endeavours to meet stated delivery dates or periods and shall not liable for any loss or damage resulting from the failure to meet such delivery dates or periods.
IMPORTANT: You will need to pay for the delivery fees to Le Knot LLP in the event that order is cancelled due to whatsoever reason after the order is shipped to the delivery address. If the order cancelled due to the item defective, it should be considered as return where delivery fees are non-refundable. In this instance, you are advisable to request for exchange instead of return so that we will replace the item for you at no additional delivery cost. Please refer to return and exchange policy below for more detailed information.
Rental item shall be returned in good conditions within 3 days from the rental date. Additional charges shall be applied for late returns.